Free PDF 2025 MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant–Efficient Valid Test Question

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The Microsoft MB-230 validation is an associate-level exam, which aims at equipping the candidates with the knowledge and skills required to implement omnichannel solutions for the purposes of reliability, quality, efficiency, service, and customer satisfaction. It is an ideal exam for candidates who have a passion for the implementation and design of service management reports and visualizations.

Microsoft MB-230 certification exam is intended for professionals who work with Microsoft Dynamics 365 Customer Service and want to demonstrate their expertise in customer service functional consulting. MB-230 Exam measures the candidate's ability to create and configure customer service environments, integrate Microsoft Dynamics 365 with other applications, and customize customer service features to meet business needs. Microsoft Dynamics 365 Customer Service Functional Consultant certification is an ideal way to validate your skills and knowledge of customer service functional consulting with Microsoft Dynamics 365.

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Quiz Marvelous Microsoft - MB-230 - Valid Microsoft Dynamics 365 Customer Service Functional Consultant Test Question

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Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam

Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .

Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect.This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q253-Q258):

NEW QUESTION # 253
You create a service level agreement (SLA) that wilt fail after seven days.
You select a service calendar that uses 24-hour work days and no holidays.
Saturday and Sunday are configured to be non-working days.
If no action is taken, how many calendar days can pass before the SLA fails?

A. 7 days
B. 5 days
C. 11 days
D. 9 days

Answer: B

NEW QUESTION # 254
You are creating a virtual agent to handle common customer inquiries.
The virtual agent must provide the ability to route customers to live agents for escalation.
You need to recommend a solution.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

NEW QUESTION # 255
A Dynamics 365 Customer Service organization uses routing rules to escalate cases.
Security roles have not been modified or created.
You need to modify the routing rule set that is currently in use and enforce the principle of least privilege.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Verify the you have the customer service manager security role.
2 - Navigate to Routing rule sets.
3 - Deactivate the routing rule set.
4 - Edit the routing rule set.
5 - Activate the routing rule set.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

NEW QUESTION # 256
You are creating surveys for Voice of the Customer (VoC).
You need to configure VoC to ensure that recipients can unsubscribe to surveys.
Which two survey features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Give users the option to unsubscribe from different features of the survey.
B. Set the Allow unsubscribe setting to Yes.
C. Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.
D. Add an Unsubscribe check box after each question.

Answer: B,C

Explanation:
Section: Topic 4, Configure Voice of the Customer
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advanced- survey#add-the-unsubscribe-option-to-a-survey

NEW QUESTION # 257
You use Dynamics 365 for Customer Service.
You need to merge cases.
What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 258
......

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Free PDF 2025 MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant–Efficient Valid Test Question

Quiz Marvelous Microsoft - MB-230 - Valid Microsoft Dynamics 365 Customer Service Functional Consultant Test Question

Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q253-Q258):

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