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NEW QUESTION # 30
When Setting Up Intelligent Sales, which three types of record should be a ....................
Records can be Created? (Choose Three)
Answer: A,C,E
NEW QUESTION # 31
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
Answer: A,C
Explanation:
Explanation
Reference and details below.


NEW QUESTION # 32
A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?
Answer: A
Explanation:
In Salesforce Health Cloud, to track a patient's relationships with multiple healthcare providers such as a cardiologist, primary care physician, and oncologist, the Patient Provider Relationship object is the appropriate choice.
Understanding the Patient Provider Relationship Object:
* Purpose:
* The Patient Provider Relationship object is designed to represent and manage the associations between patients (contacts) and their healthcare providers (practitioners).
* It facilitates the documentation of various roles that providers play in a patient's care, enabling a comprehensive view of the patient's healthcare network.
* Functionality:
* This object allows healthcare organizations to record and monitor the specific relationships between patients and providers, including details such as the type of care provided, duration of the relationship, and any relevant notes.
* By utilizing this object, organizations can ensure accurate and up-to-date records of all healthcare professionals involved in a patient's care, supporting coordinated and efficient care delivery.
Implementing Patient Provider Relationships:
* Configuration Steps:
* Define Relationship Types:
* Customize the relationship types to reflect various provider roles, such as cardiologist, primary care physician, and oncologist.
* Establish Relationships:
* For each patient, create records in the Patient Provider Relationship object to link them with their respective providers, specifying the role and any pertinent details.
* Maintain and Update Records:
* Regularly update these relationships to reflect any changes in the patient's care team, ensuring that the information remains current and accurate.
By leveraging the Patient Provider Relationship object, healthcare organizations can effectively manage and visualize the network of providers associated with each patient, enhancing care coordination and patient outcomes.
References:
Provider Relationship Management | Salesforce Health Cloud Developer Guide Track Complex Household Roles and Relationships in Health Cloud
NEW QUESTION # 33
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Answer: D
Explanation:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
* Include "Bloomington ID":
* This custom field should be added as a required verifier and also included in search results.
* Modify "Birth Date":
* Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
* Add Two New Identity Verification Process Field Records for 'Bloomington ID':
* Field Type: Result Field: Ensures the field appears in the search results.
* Field Type: Required Verifier: Makes this field mandatory for identity verification.
* Modify Birth Date Record:
* Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to
"Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
References:
Administer Health Cloud
Flow Builder Documentation for Identity Verification
NEW QUESTION # 34
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
Answer: A
Explanation:
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
Key Fields:
AccountId: Reference the healthcare facility associated with the visit.
PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
Configure the Visit Object:
Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
Customize the object as needed to align with your organization's specific tracking requirements.
Set Up Related Records:
Accounts: Create records for healthcare facilities where visits will occur.
Contacts: Add contacts for individuals at these facilities involved in the visits.
Schedule and Manage Visits:
Utilize the Visit object to plan and record details of surgical case visits.
Monitor visit statuses and outcomes to assess sales activities and effectiveness.
Reference:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.
NEW QUESTION # 35
......
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