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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 2	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 3	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 4	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 5	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

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SIAMP Mock Exam, SIAMP Certification Dumps

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EXIN SIAM Professional Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

A. Design a new SIAM strategy using the report from SIAMRUS as input
B. Design a new SIAM strategy ignoring the report from SIAMRUS
C. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
D. Adopt the SIAM strategy proposed by SIAMRUS for ZYX

Answer: A

Explanation:
* Context and Requirements:
* The CEO has requested the IT Director to create a SIAM strategy aligned with the mandate for change and the corporate strategy.
* Utilizing Existing Reports:
* Using the report from SIAMRUS as input ensures that the new strategy leverages the insights, analysis, and recommendations already provided by SIAMRUS.
* This approach ensures that the IT Director can build on existing work rather than starting from scratch, saving time and effort.
* Customization and Alignment:
* While the SIAMRUS report provides a foundation, the IT Director needs to design a strategy that is tailored to ZYX's specific needs, objectives, and corporate strategy.
* This customized strategy will ensure better alignment and effectiveness.
* Strategic Integration:
* Integrating insights from SIAMRUS with the unique requirements of ZYX ensures that the strategy is comprehensive and well-rounded.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Strategy
* ITIL 4: Direct, Plan and Improve (DPI), Section on Strategy Management

NEW QUESTION # 39
A consequence of ZYX's SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place What would be the most effective strategy for handling this risk?

A. Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentationregarding the applications is brought up to date.
B. Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.
C. identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
D. identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider

Answer: B

Explanation:
* Understanding the Context:
* The small IT team is being displaced and their roles outsourced, raising concerns about knowledge transfer and staff retention.
* Communication Strategy:
* Clear and transparent communication is crucial to ensure that staff understand the reasons behind the change, what it means for them, and the timeline of the transition.
* This helps in reducing uncertainty and resistance.
* Incentivizing Staff:
* Offering incentives (financial or otherwise) encourages key staff members to stay during the critical phases of handover and early support.
* This ensures that the knowledge and expertise necessary for a smooth transition are retained within the organization for as long as needed.
* Risk Mitigation:
* This strategy directly addresses the risk of staff leaving prematurely or being reluctant to share their knowledge, which could severely impact the project's success.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Create, Deliver and Support (CDS), Section on People Management and Communication

NEW QUESTION # 40
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?

A. Appoint SIAMRUS as the service integrator for ZYX without further analysis
B. Update the current contract with OUTSCO to include service integration
C. O Appoint ZSSIAM as the service integrator for ZYX without further analysis
D. O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

Answer: D

Explanation:
Current Situation:
The internal capabilities of ZYXS are compromised due to the departure of the IT Director and key staff.
Evaluation of Options:
A competitive bidding process allows ZYX to evaluate the strengths, weaknesses, and proposed solutions of each potential service integrator.
It ensures that the chosen service integrator aligns best with ZYX's requirements and strategic goals.
Benefits of Competitive Bidding:
This approach promotes transparency and fairness.
It provides ZYX with multiple options to choose from, facilitating a well-informed decision based on thorough analysis.
Consideration of Capabilities:
OUTSCO, despite past performance issues, could be a viable option if improvements are demonstrated.
SIAMRUS and ZSSIAM bring their own strengths and unique propositions, providing a range of options for ZYX to consider.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Service Integrator Selection ITIL 4: High-velocity IT (HVIT), Section on Sourcing and Supplier Management

NEW QUESTION # 41
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.
The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.
The CEO has agreed to this
Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

A. Analyze each potential provider's capabilities and alignment with ZYX's requirements and current service model
B. . Research the marketplace for potential external providers and assess current internal capabilities.
C. Maintain the project's momentum by asking SIAMRUS to create an outline bid
D. Invite only the market leader organization to bid for the supply of the service integration services.
E. Rank the organizations which match the ZYX profile according to their position in themarketplace by using benchmarks
F. Select the best providers to informally test the validity of the proposed SIAM model
G. Compare similar market offerings to validate the SIAM model and role of the service integrator.
H. Assess the responses and invite the top three providers to bid for the provision of the service integrator.
I. . Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model
J. Select all existing ZYX service providers for consideration, as these are familiar with ZYX -Invite service integration proposals from all of these existing ZYX service providers
K. - Research the marketplace for potential service integrators that can deliver ZYX's requirements

Answer: B

Explanation:
* Mandate for Change:ZYX's mandate for change requires a thorough investigation to ensure the chosen service integration model aligns with its strategic goals and mitigates potential risks.
* Marketplace Research:Exploring the marketplace for potential external service integrators provides insights into available options and industry best practices.
* Internal Capability Assessment:Evaluating current internal capabilities helps determine if internal resources can be leveraged or improved to meet SIAM requirements.
* Provider Analysis:Analyzing potential providers based on their capabilities and alignment with ZYX's specific needs ensures a tailored fit, reducing implementation risks.
* Informal Testing:Informally testing the validity of the proposed SIAM model with selected providers allows ZYX to gauge the practical applicability and make adjustments before formal engagement.
* Strategic Fit and Validation:This approach ensures that the final selection of the service integrator is well-informed, validated, and aligned with ZYX's strategic objectives, ensuring a smoother transition and better service outcomes.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Service Integration and Management Strategy
* SIAM Professional Body of Knowledge (BoK), Service Integrator Selection and Governance Sections

NEW QUESTION # 42
ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level What should ZYXS do first?

A. Request a meeting with the purchasing department to get a definitive contractual view of responsibility
B. Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident
C. Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach
D. Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision

Answer: A

Explanation:
Urgency of the Situation:
A high-priority incident is close to breaching its service level, necessitating immediate action to resolve the issue and prevent further impact.
Immediate Resolution Steps:
Convening an immediate meeting with OUTSCO and ZYXD allows for direct and prompt communication between the involved parties.
This meeting aims to agree on concrete steps to resolve the incident quickly, focusing on collaboration rather than assigning blame.
Role of the Service Integrator:
As the service integrator, ZYXS is responsible for coordinating the resolution efforts and ensuring that all parties work together effectively.
Facilitating this meeting demonstrates proactive leadership and the ability to manage critical incidents.
Preventing Escalation:
Addressing the issue immediately helps prevent escalation to higher authorities or governance bodies, which can delay resolution and increase tension between providers.
Reference:
SIAM Professional Body of Knowledge (BoK) emphasizes the importance of prompt and effective incident management.
ITIL 4: Create, Deliver and Support (CDS) includes guidelines for managing incidents and ensuring timely resolution.
SIAM Professional Body of Knowledge (BoK), Chapter on Incident Management ITIL 4: Create, Deliver and Support (CDS), Section on Incident Management

NEW QUESTION # 43
......

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Latest Test SIAMP Experience - SIAMP Mock Exam

EXIN SIAMP Exam Syllabus Topics:

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EXIN SIAM Professional Exam Sample Questions (Q38-Q43):

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